How do I add new Case Groups & Teams?
The default case team is configured in your Org settings in the 'Manage Organization' link located next to your profile icon. To add individual members to a case, click into the case from your Case List and navigate to the 'Team' tab under 'Case Details'. Click 'Add a Member' to add individuals to be notified of the case and type in the name of the member you wish to add. Click from the drop-down menu and they will be automatically added to the the Case Team. You can always remove a member from the case by clicking 'Remove' in the pane of each member card.